Gauteng: (011) 425 1495 / 082 777 6297
Western cape: (021) 910 2409 / 082 085 4678

CONFLICT HANDLING

- Handle Conflict Situations with Confidence and Skill

 

PURPOSE

Please note the following entry requirement:

Successful completion of the Effective Communication and Assertiveness Workshop

 

LEARNING OUTCOMES:

Delegates will learn :

  • To evaluate their relationships and set relationship goals for themselves
  • How to communicate with confidence
  • How to express their emotions in a constructive manner
  • To listen actively
  • How to build a positive relationship with their supervisor / manager
  • How to use their body language to enhance their verbal messages
  • How to build and maintain relationships with colleagues
  • What assertiveness is
  • How to avoid non-assertive and aggressive behaviours
  • How to give and receive feedback in order to improve negative behaviour and reinforce positive behaviour
  • How to handle challenging one-on-one conversations

Interested in this program?  Click here to contact us for a quotation.