EFFECTIVE COMMUNICATION & ASSERTIVENESS
- Become a Professional and Assertive Communicator
This program is aimed at providing delegates with critical inter-personal competencies. These competencies are fundamental to building and maintaining sound relationships.
Delegates will learn :
- To evaluate their relationships and set relationship goals for themselves
- How to communicate with confidence
- How to express their emotions in a constructive manner
- To listen actively
- How to build a positive relationship with their supervisor / manager
- How to use their body language to enhance their verbal messages
- How to build and maintain relationships with colleagues
- What assertiveness is
- How to avoid non-assertive and aggressive behaviours
- How to give and receive feedback in order to improve negative behaviour and reinforce positive behaviour
- How to handle challenging one-on-one conversations
Interested in this program? Click here to contact us for a quotation.